Displaying items by tag: deliveries

 

As part of the Bikes for Business project with Team London Bridge, we work with an array of cargo bike operators with a proven track record of service, who pick-up and deliver right across the capital.

This month, we spoke with Findlay Fyfe, Head of Operations, at Mango Logistics, a sustainable delivery, storage and fulfilment one-stop-shop based in London. As one of our largest cargo bike operators for Bikes for Business, you may have already seen their white and green cargo bikes cycling on the road already. Read on to find out who Mango Logistics are and what they do.

mango-street-300

 

What do Mango Logistics do?

We’ve been around for around 20 years in one form or another, doing deliveries across London. Our entire owned fleet including both bikes and vans, are fully electric.

Our core part of the business is warehousing and fulfilment. Most cargo bike operators only do deliveries, but we have multiple warehouses where we store items and as orders come in, we package them and send them out for delivery. Our deliveries are mainly B2B (business-to-business), with the majority of stock held in our own storage facilities. A lot of the items that we store are wholesale coffee and tea as well as premium food products like caviar. We also store and deliver IT and cabling equipment.

At the moment, our deliveries are all within London, however, we’ll soon be opening a new warehouse and fulfilment centre outside of the capital so we can do national deliveries, which means expanding our cargo bike fleet.

 

Which bikes do you use?

We use the Urban Arrow XL which has a 300-litre box. That size of box can carry around nine large food trays or up to 12 A4 boxes. Essentially, our bikes can carry anything that would normally go in a van. For larger items, we use the Urban Arrow Tender that has a 1000 litre box, it’s incredibly big and still gets through traffic just as easily as a regular cargo bike. For any deliveries over a longer distance, we give each of our courier’s back-up batteries to keep them going.

We also work with B2C (business-to-consumer) firms and do ‘multi-drops’ as the items are smaller and we can deliver a lot of items really quickly and efficiently this way. Multi-drops are typically only done in central London, and only for small items.

 

What are the most unusual or largest items you’ve transported?

As our focus is business-to-business deliveries, we don’t tend to transport anything unusual, for us it’s the volume of products that we transport. Having said that, a lot of people don’t realise that computers or electrical equipment could even be delivered by bike!

 

What advice would you give to businesses who are unsure of using cargo bikes?

If you’re looking to buy a cargo bike, see if there’s a government grant or scheme that you can take part in, you won’t be able to claim the full cost of the bike, but you can get subsidies towards one. These types of grants are becoming more and more common. For example, the Energy Saving Trust announced a grant earlier this year which proved to be really popular. If you don’t get the chance to apply now, keep a look out for new grants as they’ll keep coming around.

When it comes to buying your own bike, buy a quality bike over a cheap one. Cargo bikes can take a battering on the road, particularly if they’re used a lot, so you need to make sure that you have one that is reliable. You may think you’re saving money by buying a cheaper bike, but you’ll spend more in the long run repairing and maintaining it.

If you decide to use an operator, first check where they deliver to first. Most operators, including us, will have a defined area of where they pick-up and deliver items, which is one of the reasons why cargo bike operators can be a more competitive option price-wise. Find out what they can and can’t deliver, generally all cargo bikes are pretty big, so it’s not an issue, but it’s always worth asking the question.

 

Contact

Find out more about Mango Logistics by visiting their website. If you’re a business based in SE1, SE16 or SE17, or make frequent deliveries in the area, contact Leigh Gravenor at leigh.gravenor@mpsmartertravel.co.uk, or on 0207 960 2553.

Alternatively, if you work at a local council and looking to implement a cargo bike project in your area, or would like to discuss any of our other sustainable transport services, contact Oli Ivens at oli.ivens@mpsmartertravel.co.uk or call 0207 960 2553.

Published in Blog

 

Since Bikes for Business launched in June this year, we’ve had an amazing response from businesses based in, or who deliver to, SE1, SE16 and SE17 (known as the ‘Low Line’), looking to make their deliveries more environmentally friendly by using cargo bikes. From florists to private equity firms and from retailers to coffee companies, businesses have been reaching out to get involved.

 

What’s Bikes for Business?

If you’ve not heard of the project, here’s a recap. Led by Team London Bridge, Bikes for Business is funded by Impact on Urban Health, in partnership with Guy’s and St Thomas’ Hospital Trust. Bikes for Business is offering up to £700 in subsidies for businesses to use a cargo bike service, or purchase/lease their own cargo bike to help reduce their impact on the environment.

With around 2,400 businesses operating in and around London’s Low Line corridor in Southwark, thousands of deliveries are made each week, many of which are done by cars and vans, adding noise and pollution to our city. Bikes for Business is set to change that.

 

Key Statistics

  • 35.5% are broader organisations such as florists, offices, NHS, launderettes and hairdressers
  • 32% are food and beverage suppliers
  • 18% are creative arts, design and marketing
  • 17.1% are hospitality

 

Success stories

Meet two of our most recent businesses to participate in the project and how transitioning to a cargo bike has helped them.

Horton-Stephens Ltd

A film, moving image and photography company specialising in advertising, Partner, Niall Horton-Stephens, was looking for a way to transport their portfolios quickly and easily without adding to London’s pollution.

Previously, portfolios were transported to client meetings on the tube and in cabs leaving them vulnerable to delays. Niall contacted MP Smarter Travel through the online form to enquire about the scheme. Although they were already aware of cargo bikes, they needed help finding a bike that could hold multiple large and heavy portfolios easily.

Niall commented, “The weight and quantity of the portfolios we needed to transport made it impossible to deliver on foot. Using a car or van meant we had to pay the congestion charge and had a negative impact on the environment.”

We scheduled a meeting to understand their requirements and what they were looking for in a bike. After talking through a number of potential options we put them in touch with Fully Charged so they could visit their showroom and see the bikes for themselves. Since meeting with Fully Charged, Niall applied for the subsidy, which proved to be an easy process, and has now bought two bikes.

“Using a cargo bike helps us make really quick deliveries compared to a van and has zero emissions. We didn’t realise that cargo bikes could carry so much!”

Niall Horton-Stephens

 
The Manna Society

Based in London Bridge, The Manna Society is a day centre for the homeless and those in need. They provide breakfast, lunch and washing facilities every day, and since the pandemic have expanded to doing takeaway meals.

Prior to undertaking their cargo bike service trial with Pedal Me, The Manna Society had their own van and driver who would visit multiple supermarkets in the local area to pick-up excess food. However, their driver left the charity in April this year and picking up food every week became difficult.

Paddy Boyle from The Manna Society stated, "We were already aware of cargo bikes being available for pickups, but we weren’t sure if a cargo bike could carry all the food that we needed. After our driver left, we were keen to find an environmentally friendly and low-cost way of doing the pickups. When MP Smarter Travel got in touch with us about the trial, we decided to give cargo bikes a go.”

Over the one-month trial period, Pedal Me did 17 food pick-ups from multiple supermarkets which were all delivered to their kitchen on time for their food service.

“Pedal Me were very efficient and it had been surprisingly straight forward switching to them. We can book a month’s worth of deliveries once a month and it all gets taken care of.”

Paddy Boyle

Since the trial, The Manna Society have made the decision to permanently switch to cargo bikes for their future deliveries.

If you’d like to find out more about the Bikes for Business and how your business can benefit, contact us via our online form. If you are a cargo bike operator and would like to take part as a service provider, get in touch by emailing info@mpsmartertravel.co.uk.

Published in Blog

At MP Smarter Travel, we work with a wide range of cargo bike operators, riders and suppliers across London and the south-east, to help businesses make their deliveries more eco-friendly.

With a number of cargo bike projects underway including Team London Bridge’s Bikes for Business and Energy Savings Trust recent grant announcement, we wanted to introduce some of the operators we work with, and this month, we would like you to meet Hugo’s Eco-Delivery.

 

When did you start your business?

We officially launched in January 2021. It was just me and my tricycle doing store-to-store runs for a bakery in Catford. The owner didn’t have time to deliver their food products from their store in Catford to Sydenham, so I started delivering the lunchtime orders. By using a cargo bike we were able to move stock quickly and easily.

 

What types of businesses do you work with?

Since then, I’ve started working with a lot of different retailers, particularly food and beverage companies including the bakery’s suppliers. I quickly started doing wholesale deliveries for Neals Yard.

I also work with a start-up in Dulwich doing their bread runs on Saturday mornings. They do around 150-250 orders every Saturday within Dulwich and Forest Hill. It’s perfect, because cargo bikes are built for doing high volume deliveries in concentrated areas. Right now, I do about 37 deliveries in around two hours.

“Being on a bike gives you a lot more freedom and flexibility unlike a van where you’re in a confined space and have to think about parking every time you make a delivery.”

Hugo Harrison

 

How does Hugo’s Eco-Delivery work?

My business is designed to do high volume orders in small areas, which lowers the cost of delivery. I’ve recently relaunched my website with a new quote calculator, which is based on the distance travelled, not the number of deliveries. The average delivery price with us is around £3, but we charge around £1.20 and we provide discounts for close-by deliveries. Our customers also have the option to book a flexible delivery making deliveries even cheaper.

We do have an electric van for any longer journeys which is great, but we focus as much as possible on local deliveries by bikes. Currently, our riders operate in central, south-east and south-west London. As we grow, we’ll be able to deliver further afield.

 

What bikes do you use?

We worked with Cycles Maximus, who have over 20 years of experience building bespoke bikes, cargo bikes and tricycles. They built my bikes using second-hand frames and motors.

Unlike other cargo bike operators, our tricycles are fitted with torque sensor motors which operate based on the amount of power the riders are providing to the pedals. This provides a real workout leading to tremendous health benefits. I provide all the riders with plenty of healthy snacks and protein bars so they have all the energy they need.

 

What’s the biggest, or most unusual item you’ve transported?

That’s a good question! We’ve delivered a lot of things. Personally, I’ve delivered home fridges and furniture such as sofas, but the most unusual were Christmas trees. You can take the roof off and put them in the container or strap them on top.

We’ve even delivered full kegs. Each tricycle can do about four or five kegs at one time, however, for big deliveries we would use more than one rider. We recently worked with Brockley Brewery after their van broke down. A team of our riders met them at their location and completed their delivery early as we didn’t get stuck in traffic.

 

What advice would you give to businesses unsure about using a cargo bike operator?

There are so many positives for businesses to use cargo bikes, and it all helps make our environment cleaner and healthier for everyone. I would say, don’t get stuck on what you ‘think’ a cargo bike can do, and get in touch, you’d be surprised at just how versatile these bikes are and what they can carry. Here’s why businesses should use a cargo bike operator:

  • Cargo bikes are quicker than vans or cars because they can cut through traffic, and they’re not affected by parking and road restrictions
  • When compared against cars or vans, cargo bike deliveries are cheaper, particularly if you need lots of deliveries done all in one area.
  • We don’t have to pay congestion charge - that’s an automatic saving for the customer!
  • Our vehicles are fitted with live tracking so you know where your delivery is in real-time.

 

Contact us

If your business is located in, or you deliver frequently in SE1, SE16 or SE17, and would like to apply or find out more about Bikes for Business, fill in our online form and our team will be in touch.

Alternatively, if you’re a cargo bike operator and would like to be part of Bikes for Business, fill in our online form and select ‘operator’ for the first question.

Published in Blog

 

This September, MP Smarter Travel had the pleasure of speaking at Fully Charged’s, first ever eCargo Bike Summit alongside a wide range of commercial cargo bike operators, active travel experts and the Energy Saving Trust (EST), facilitators of the Department for Transport’s current eCargo bike grant.

 

London air quality

Air pollution in the UK has now been above legal limits for 10 years, not least of which is caused by the number of motorised last-mile deliveries on our streets. According to the Mayor of London’s office, 36 per cent of trips made in London are under 2km (that’s 1.25 miles), a distance that could be walked in around 30 minutes. What’s more, research conducted by King’s College London found that 99 per cent of Londoners live in areas where pollution exceeds guidelines recommended by the World Health Organisation.

Businesses need to act to help reduce air pollution, yet despite the number of research reports and overwhelming evidence of London’s poor air quality, many businesses are still unaware of the zero-emission transport options that exist across the capital and nationally. For this reason, we feel it is key that as many people and businesses hear about eCargo bikes as possible.

 

eCargo bike summit 

Fully Charged and EST’s event consisted of several inspiring and thought-provoking talks from experts in the industry ready to take up the gauntlet and combat air pollution. 

Recently, the EST, in partnership with the Department for Transport, launched a £400k fund whereby businesses could receive up to 40 per cent off the cost of an eCargo bike. Rachel Swiatek from the EST attended the event and gave an insightful look into the nuts and bolts of the fund, showing how businesses can apply. The 40 per cent saving makes for a compelling economic argument to offset the initial cost of eCargo bikes for businesses! 

Following this, Dan Parsons, Founding Partner of Fully Charged, was joined by a panel of experts including Farah Asemi (Ecofleet), Tom de Wilton (Oxwash) and MP Smarter Travel’s Head of Consulting Oli Ivens, for an open question and answer session. Discussions focused on the opportunities, challenges and the future of commercial eCargo bike adoption.  

Tom de Wilton described how eCargo bikes require lower upfront and running cost in comparison to diesel/petrol vans. eCargo bikes also offer more time-efficient deliveries. Both economic and environmental factors were instrumental in Oxwash choosing an eCargo bike fleet for their laundry services across Cambridge, London and Oxford. The fact that 6,700kg of CO2 is saved per eCargo bike, compared to vans, echoed the environmental benefits of their fleet adoption. 

Farah Asemi acknowledged that the transient nature of rider staff can be a hurdle for third-party operators and stressed the importance of having a steady pool of riders in order to meet schedule demands. In addition to this, a robust software platform was also recognised as essential in keeping delivery operations on schedule.  

Several key factors were discussed in continuing the commercial growth of eCargo bikes. Oli Ivens identified that transport policy is becoming increasingly conducive to supporting active modes, such as Low Traffic Neighbourhoods (LTNs) and the Ultra Low Emission Zone (ULEZ) expansion. Brownfield sites in urban centres will continue to provide a tangible solution in locating new consolidation hubs, which will be instrumental in ensuring last-mile efficiency in the coming years. 

We also learnt that last year in the Netherlands and Germany, there were more ebikes sold than standard cycles and that Germany is experiencing a 50 per cent year-on-year growth in the cargo bike market. In our view, a growing eCargo bike sector, with a greater variety of professional operators is key to bringing eCargo bikes into the mainstream.  

 

Business engagement 

MP Smarter Travel deliver award-winning projects across the UK that work to accelerate the uptake of eCargo bikes. Through MP Smarter Travel’s business engagements, we have found that companies are putting a stronger preference on their environmental image and CSR and therefore require clean alternatives to their existing polluting vehicles. From the content of discussion at the eCargo Bike Summit, it would appear that eCargo bike operators are primed and ready to lead the way in reducing urban air pollution and providing businesses with a tangible solution to improving their environmental image. eCargo bike operators are extremely professional outfits, promoting high quality rider training, environmental accreditations, delivery tracking and insurance. With both the environmental and economic arguments supporting eCargo bikes, we expect to see a gradual increase in eCargo bike take up over the coming years. If you would like to see eCargo bike take up accelerated in your area, contact MP Smarter Travel to discuss the best approach.     

 

Watch the Q&A online 

Watch the full question and answer session online and see how cargo bikes could benefit your business or businesses in your area. 

Published in Blog

The Energy Saving Trust and the Department for Transport have launched a £400,000 eCargo Bike Grant Fund for 2021/22.

What is the fund?

Delivered by Energy Saving Trust, the new eCargo bike fund from the Department for Transport is designed to help companies up and down the UK make delivering goods and services more environmentally friendly. The £400,000 fund will provide businesses with up to 40 per cent of the capital towards a new eCargo bike, up to the value of £2,500 for a two-wheel model, and up to £4,500 for three wheel-models.

Organisations of any size can apply as long as they meet the eligibility criteria, and funding will be capped to five eCargo bikes per company. Larger applications will be considered on a case-by-case basis.

Deliveries have proved to be up to 25-50% quicker and more efficient by eCargo bikes than by car or van.

How to apply

Since 2012, MP Smarter Travel has worked with local councils across the south-east of England to implement and manage eCargo bike schemes for making deliveries and collecting recycling waste. We have assisted local councils with funding applications, surveys, business engagement, and end-to-end project management to help promote and encourage more sustainable transport. From electricians to flower deliveries, and from homeware to distilleries, we’ve helped a wide variety of businesses take part in trials, work with couriers and acquire their own eCargo bikes with many making the switch permanently.

With a large network of cargo bike couriers and retailers, we’re able to provide councils and local businesses to get all the information and advice they need to find the right eCargo bike for them. Read more about our work implementing and managing eCargo bike projects in our latest case studies with Team London Bridge, Brighton & Hove City Council and Brent Council.

There hasn't been a better time for councils to help businesses be greener, improve air quality for their community and reduce traffic, creating healthier and more enjoyable places to live and work.

Applications for the fund are only open for a short time and will be closing on 14 December 2021.

Contact Principal Consultant, Oli Ivens at oli.ivens@mpsmartertravel.co.uk or on 0207 960 2553 to see how we can help with your application and sustainable transport project.

Published in Blog

STAMP represents residents and businesses in the Shad Thames area, and has commissioned MP Smarter Travel to reduce the impact of freight vehicles in the historic district. With a micro-budget provided by the Neighbourhoods Fund, MP Smarter Travel recommended a waste supplier consolidation programme targeted at restaurants, bars and cafés to minimise redundant vehicle trips. MP Smarter Travel is responsible for meeting with business managers, understanding which operators they use, identifying a preferred waste operator, and supporting businesses switching to the preferred operator.

Consolidation diagram

If you are looking for support with freight consultancy, data collection or business engagement, feel free to get in touch.

Published in Blog

MP Smarter Travel was awarded a contract by Better Bankside to deliver surveys amongst businesses in the Borough Market area to better understand how freight works in the area. This data that we are gathering will be used to make deliveries more efficient and reduce their impact on traffic congestion, noise and air quality. Our client, Better Bankside is a Business Improvement District (BID) and works on behalf of local businesses to improve the Bankside area, offering services including area promotion, cleaning and recycling, and travel planning.

If you are looking for support with freight consultancy, data collection or business engagement, feel free to get in touch.

Published in Blog

MP Smarter Travel was awarded a contract by Better Bankside to deliver surveys amongst businesses in the Borough Market area to better understand how freight works in the area. This data that we are gathering will be used to make deliveries more efficient and reduce their impact on traffic congestion, noise and air quality. Our client, Better Bankside is a Business Improvement District (BID) and works on behalf of local businesses to improve the Bankside area, offering services including area promotion, cleaning and recycling, and travel planning.

If you are looking for support with freight consultancy, data collection or business engagement, feel free to get in touch.

Published in Blog

Case studies